Building brands and products for companies that build everything else.

We are an integrated creative lab. We work with pre-seed to S&P 100 orgs across their digital footprint.

Selected work

  1. 01 / 05
    BrandReport

    Folklore

    Brand identity and editorial design for Folklore Ventures’ State of Australian Startup Funding report. A visual system that brings a hundred and thirty pages of data together through bold colour, Australian nature and digital textures.

  2. 02 / 05
    ProductPlatformDesign

    Lumos

    Lumos plans out-of-home campaigns by audience. Every screen starts from who a place reaches, an index score against a chosen segment and baseline, and only then asks which billboards, bus shelters and trains to book.

  3. 03 / 05
    BrandWeb

    Mono AI

    Monō builds production AI systems for organisations making consequential decisions about adopting them. Most AI brands answer that with speed and spectacle: glowing gradients, abstract bots, claims that outrun the product. For a company selling careful implementation work, that tone works against the pitch.

  4. 04 / 05
    BrandIdentityWeb

    Prism

    The system a service firm runs on, from the first prospect call to the final invoice. We drew the mark on its own construction and the icon set as the same problem rather than two, one had to survive six metres wide on a billboard, the other eleven pixels wide in a toolbar, and neither could be a reduction of the other.

  5. 05 / 05
    BrandWeb

    Crimson Education

    Crimson Education gets students into the most selective universities there are. Every firm in the category promises that same outcome in more or less the same words, so what is left to build is the identity underneath it — the mark, and the colour it has to survive on.

Built at the edge of possible.Here is what we do.

Services

  1. 01

    Strategy

    Where a company is going and what it should make first, the audience, the position it takes, and the order everything below this happens in.

    • Research
    • Positioning
    • Roadmap
  2. 02

    Brand

    The system a company is recognised by: name, mark, type and voice, built to hold up everywhere it is seen.

    • Naming
    • Identity
    • Voice
  3. 03

    Product

    Digital products taken from a rough idea to a thing people use, designed and built in the same room.

    • Prototyping
    • UX/UI
    • Design systems
  4. 04

    Web

    The site a company is judged by before anyone has spoken to it, the pages, the words on them, and the way the whole thing moves.

    • Design
    • Content
    • Motion
  5. 05

    Growth

    Attention turned into revenue: the funnel, the messages that carry it, and the experiments that decide which of them stay.

    • Messaging
    • Funnels
    • Experiments
  6. 06

    Development

    The engineering under all of it: shipped in days rather than quarters, and built to hold up once the traffic is real.

    • Front-end
    • Back-end
    • Integrations

Don't take our word for it.Here is what they say.

Love your work Team Refract. From the very first connection, you guys have been sparky and contemporary in your approach. I feel we're nicely walking that tightrope of pragmatism and creative cut through. Most of all...it's fun! THANK YOU for the journey travelled so far!
AndyVP Marketing, Morse Micro

Video testimonial from Eric Fan, Founder and CEO, LUMOS.

Eric FanFounder and CEO, LUMOS
Refract has killed it again. We call your team FEDEX because you always deliver!!
RohithCOO, Managed

Video testimonial from Natasha Ritz, VP of Customer, Chirp.

Natasha RitzVP of Customer, Chirp
Super proud of the vision, energy & distinctive taste that went into bringing our refreshed brand to life.
SejalGTM Lead, Trusst AI

Video testimonial from Helen Murdoch, Founder, Doughpro.

Helen MurdochFounder, Doughpro
We love our new look and website. Thanks so much, your team smashed it.
PollyMarketing Specialist, Kaizn

Video testimonial from Majella Campbell, CEO, Fishburners.

Majella CampbellCEO, Fishburners
No really, I never thought we could ever have such an awesome website. I would see other brands and go, how did they do that. Now I know how: work with an awesome agency like Refract.
JevonCEO & Founder, Keeyu

Our team

  • AngusCEO & Creative Director
  • JamesChief Operating Officer
  • LucaGraphic Designer
  • LanProduct Designer
  • LilianMarketing Coordinator
  • MinhGTM Specialist
  • NaiyaProduct Designer
  • ToffeeChief Dog Officer